Warranty and return policy

How can I return my order?

According to Royal Legislative Decree 1/2007 of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws, if the product of your order does not correspond to your expectations you can return it within 10 business days of receipt of the package by you, or a third party authorized by you. The return must be made with the original packaging and the product must retain its original condition. Returns of used products will not be accepted.

To exercise your right of withdrawal, you may notify in writing your decision to withdraw (for example via email, telephone, etc.).

We will confirm the receipt of your request and we will refund the amount paid by Paypal, check or bank transfer within a period of 10 working days from the receipt of your request for withdrawal, provided that the return of the product has been carried out.

The exercise of the right of withdrawal will involve the return of the price of the returned product and the original shipping costs, and you must bear the direct cost of returning the products, except in the case of defective or damaged products in which the company will be charged the expenses of the return.



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